Last Updated: July 2025

This Privacy Notice (“Notice”) is provided by PharmaEssentia USA Corporation (“us,” “we,” “our”) to explain what personal information we collect about you (“you,” “user”), how we collect it, for what purposes we collect it, and to whom we may disclose the information. Additionally, this Notice informs you about how you may limit uses of your personal information and exercise your rights, where applicable, relating to personal information that we collect, maintain, and disclose about you.

This Notice applies to our websites and social media pages (collectively, “Sites”), and surveys, patient and healthcare professional support activities, and other activities (collectively, “Services”) that reference or display this Notice.

We respect your privacy and we encourage you to read this entire Notice carefully before using or submitting information to us through our Sites or Services. Your continued access and use of our Sites and Services means you acknowledge that you understand and agree to the terms of this Notice. If you have any questions regarding our privacy practices or wish to exercise your rights relating to personal information we have collected or maintain about you, please contact us as described in the “Contact Us” section, below.

Personal Information We Collect & Use

We collect various categories of personal information about you, including information you provide directly through our Sites, through your participation in our programs, and in order to receive our Services. The categories of personal information we may collect include, but are not limited to:

  • Contact Information. We collect this information to communicate with you. This may include your name, mailing address, telephone number, email address, age, and other information you provide through our Site or Services. It is your choice as to whether to provide your personal information.
  • Professional Information. This information helps us manage our relationships with individuals with whom we interact, and may include job title, educational information, professional qualifications, work experience, and professional networks, programs, and activities.
  • Interests & Preferences. This information helps us understand your interest in our products and Services so that we can best serve you. This information may include contact and product preferences, language preferences, marketing preferences, and demographic data. In some cases, we may be required to collect this information based on your consent. In other cases, where allowed under applicable law, we collect this information automatically for our legitimate business interests.
  • Health, Biometric & Genetic Information. This information may include protected health information (PHI), biometric identifiers, and genetic data, and is collected only in compliance with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA), state genetic privacy laws, and laws governing the use of biometric data (e.g., Illinois BIPA, Texas H.B. 300).
  • Transaction History & Account Information. This information helps us fulfill Services you have requested and to understand your interests and preferences. This includes information about how you interact with us and use our Sites and Services, your correspondence history, and customer account information. When we have provided a Service to you, we use this information to perform the Service or fulfill an agreement with you. In other cases, where allowed under applicable law, we collect this information automatically for our legitimate business interests.
  • Digital & Security Information. We use this information to secure our websites, network systems, and other assets. This may include information concerning device identifiers, browser type, IP address, time zone settings, geolocation data, and information regarding interactions with our websites, which may be collected via cookies, pixels, or other tracking technologies. We collect this information automatically for our legitimate business interests.
  • Further Information We May Collect.  Where permitted by law, we may combine personal information collected through our Sites and Services with our offline records and information obtained from public or third-party sources. We use this consolidated information to improve our Sites and Services, enhance our marketing activities, better design our offerings, and facilitate other business functions..

Where we are required by law to ask for your consent before collecting personal information, we will present you with a choice as to whether you wish to allow the collection and use of this type of information.

Retention of Personal Information

We will retain personal information we collect about you for as long as necessary to fulfill the purposes described in this Notice, to comply with legal obligations (such as retention periods required under health, tax, or contract law), or to resolve disputes or enforce our rights. We will not retain personal information longer than is reasonably necessary for the disclosed purposes and as required under applicable law.

Cookies & Analytic Services

Cookies. Our Sites may use a tracking technology called a “cookie.” A cookie is a small data file that a website can place on your computer’s hard drive where your internet browser files are kept. Cookies help us make your experience and interactions with our Sites more efficient and easier for you by remembering things like your language, display, and other setting preferences. Cookies and other tracking technologies (e.g., web beacons, pixels, and tags) may be placed by us or by third-party partners, including analytics providers, ad networks, and social media platforms. We may use these technologies for purposes such as performance measurement, user experience optimization, behavioral advertising, and website analytics. These cookies can help us share content from our social media sites, as well as gain helpful insights about how our Sites are used and how we can improve your experiences and interactions with our Sites.

Your browser settings can be changed to manage and reject cookies based on your preferences. However, if you choose to modify settings limiting or rejecting cookies, you may not be able to interact with our Sites to the same extent, and the Site’s functionality may be lost or diminished. For more information about cookies and how to manage, block, and delete them, please visit http://www.allaboutcookies.org. If you are a resident of California, Colorado, Connecticut, Montana, Oregon, Texas, Utah, Virginia, or other states with applicable consumer privacy laws, you may have rights to opt out of targeted advertising, profiling, or the sale or sharing of your personal information. To exercise your rights or opt out of sale or sharing of personal information (where applicable), please contact us using the information in the “Contact Us” section below.

How We Share Personal Information

We do not sell your personal information for monetary compensation. However, we may share personal information with third parties for targeted advertising or analytics purposes, which may be considered a “sale” or “sharing” under applicable U.S. state privacy laws. You may opt out of such sharing by contacting us using the information in the “Contact Us” section. We may disclose your personal information to certain third parties for various business purposes, including, without limitation, for services such as monitoring and maintaining our Sites and Services, fulfillment and customer service-related services, marketing, and communication, among other services. We require these third-party service providers to treat your personal information in a manner consistent with this Notice and to implement appropriate security measures to maintain the confidentiality, integrity, and availability of the personal information we share with them.

We also may share your personal information with our affiliates within our group of companies, in compliance with applicable laws, and to comply with regulatory requirements and financial transparency laws. We also may disclose your personal information to third parties in special cases, including when necessary to identify, contact, or bring legal action against a party who may be causing injury to or interfering with our rights, property, or safety, or those of any other person, and as required under applicable law.

In the event of a business transaction, such as an acquisition, merger, sale, divestment, or other change in control of PharmaEssentia USA Corporation, information we have about you may be transferred to a third party as part of that transaction. The acquiring entity will be required to use the personal information that is transferred only in a manner that is consistent with this Notice.

Online Protection of Children

Our Sites are not intended for children. We do not knowingly collect personal information from children under the age of 13 (or under the age of 16 where required by law). However, if the parent or the guardian of a child under 13 years old believes that the child has provided us with personal information, the parent or guardian of that child should contact us using the information in the “Contact Us” section to request the information’s deletion. Anyone under 13 years old should seek their parent’s or guardian’s permission prior to using our Site or disclosing any personal information to us.

Security of Personal Information

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information, including data encryption in transit and at rest, access controls, regular risk assessments, and staff training on data protection. While we use technical, physical, and administrative controls to safeguard personal information, we cannot guarantee the security of the internet, transmissions or email sent using this Site, or other online resources.

Your Rights Related to Your Personal Information

You may have the right under applicable U.S. state privacy laws, including the California Consumer Privacy Act (as amended), and similar laws in Colorado, Connecticut, Utah, Virginia, and other states, to request to (1) know or access the categories and specific pieces of personal information we collect about you, (2) correct inaccuracies in your personal information, (3) delete personal information we have collected about you, (4) opt out of the sale or sharing of your personal information, and (5) limit the use and disclosure of sensitive personal information. We will, in good faith, take reasonable steps to respond and comply with your requests to exercise your applicable rights. When we are unable or prohibited to honor your request, we will inform you of our decision within the required timeframe.

To evaluate a request by you to access or delete your information, we may ask you to provide additional information to confirm your identity. We will not discriminate against you for exercising your rights, but we may not be able to provide you with Services or programs that you have requested if we are not able to use your information. To submit requests, please contact us as described in the “Contact Us” section, below.

You may designate an authorized agent to submit requests on your behalf. To do so, we will require written proof of the agent’s authority and may verify your identity directly.

Changes to this Privacy Notice

We reserve the right to amend this Notice at our discretion. When changes are made, we will post the updated Notice and the date of its revision. Revisions to this Notice will not be applied retroactively.

Contact Us

If you have any questions or would like to exercise your rights under applicable privacy laws, you may contact us using the information below:

Attn: Legal Department
35 Corporate Drive, Suite 325
Burlington, MA 01803
USA
+1 (617) 245-2200

If you wish to contact our Privacy Officer or Data Protection Officer regarding your personal information or any privacy concerns, please email us-privacy@pharmaessentia.com.